Admin Assistant

Full Time

Reporting to the Performance Manager, you will provide administrative assistance to managers in our Operations Department and perform a key role in assisting the day to day running of the Department.

Responsibilities include:

Respond to queries from customers by email and phone

Handle complaints, including investigating and drafting responses

Assist with insurance administration matters, including tracking insurance claims

Take minutes of meetings

Assist in the preparation for Health and Safety audits, and general H&S matters, and H&S training of (eg. Cleaning) staff

Issue uniform to staff and maintain uniform records

General office admin duties

Key skills and experience:

Excellent attention to detail

Good time management & prioritisation

Proven ability to use email, Word, Excel, PowerPoint

Self-starting and self-motivated

Previous customer service experience highly desirable

Previous office administration experience highly desirable

Good numeracy skills (equivalent to GCSE grade ‘C’ or above)

Excellent oral and written communication

Proven employment track record or, if college leaver, proven relevant work experience