Call Centre / CustomerService

Arrears Advisor

Full Time

Are you a people person, do you enjoy building relationships and providing excellent customer service? If so, you belong at Bromford.

We are searching for someone to join our income management team on a permanent basis. As our former tenant arrears advisor, you will have open and honest conversations with former tenants around outstanding charges and arrears. You will need to process all credit balances, develop lines of communication with ex-customers, and take relevant action to ensure any arrears are recovered.

You will be speaking with potentially vulnerable customers or meeting them at the office to negotiate payment arrangements so a customer focused approach is key. The person we are looking for will be able to inform our former tenants of the situation, guide them through process, and support them to sustain an affordable repayment plan.

This role is full time and permanent. It’s a roaming role and you can be based at any of our main offices: Wolverhampton (WV10 6TB), Tewkesbury (GL20 8ND) or Chipping Sodbury (BS37 6JX) with regular home working available. A basic DBS check is required.

In this role, we want you to bring:

* Experience in a front-line customer-facing role

* Excellent communication skills, in an engaging and welcoming way

* A positive attitude and a consistent, engaged team player.

* Proactive and able to prioritise your workload – even if that means working on your own, you’ll be a self-motivated person

* A willingness to find a solution for every customer’s individual needs, including effectively negotiating repayment arrangements, sometimes in sensitive circumstances

* Great attention to detail and an excellent work ethic

* Excellent IT skills, comfortable using multiple systems and a willingness to learn new software

If you have previous experience in roles such as customer service advisor, income officer, housing income officer, recovery officer, debt collection agent, debt collection handler, debt recovery officer, this could be the ideal role for you.

The closing date is Sunday 23 January with interviews taking place Friday 28 January 2022.

Please note: the full job title for this role is former tenant arrears advisor