Consulting & Corporate Strategy

Business Analyst

Not Specified

At the Data Communications Company, we believe in making Britain more connected, so we can all lead smarter, greener lives. We’ve built the secure infrastructure that’s supporting the mass roll-out of smart meters across the country. Our universal, secure network will be in 30 million homes and small businesses, making it the largest network in Britain. So it’s a truly exciting time to join us. You’ll be part of a team that’s supporting the country’s transition to a low-carbon economy, and helping to ensure an affordable, secure, and sustainable energy supply for the future.

Operating independently of its parent company, Capita plc*, the DCC is a Disability Confident Committed Employer. We’re directed by the Department for Business and regulated by OFGEM. We collaborate with the Government and leading telco and utility industry service providers to help protect consumers and give them better energy choices. A finalist in the Top Workplace Awards in 2018, we reward professionals who thrive in an environment of change and innovation. Watch this video and if it ignites your interest, apply below.

The Business Analyst will be assigned to various programmes and projects within DCC, delivering under the DCC’s Change Delivery Methodology. The Business Analyst will be expected work with various internal teams (such as Operations, Finance, Regulatory, Legal etc.) and external parties (i.e. DCC Service Providers, DCC Service Users, BEIS and Ofgem where appropriate) to elicit, analyse, and validate requirements, including documenting business processes for various programmes and initiatives. The Business Analysis support may be required end-to-end or during different phases of a project/programmes.

This role will report into one of the Senior Business Analysts in the team.

Key Accountabilities

Define the business problem and primary objectives of new projects.

Identify and validate the business requirements using various techniques.

Lead requirement gathering workshops (internal and external) to capture functional and non-functional requirements.

Write requirements specifications in using standard templates in accordance with the chosen project methodology.

Represent requirements using visual models as appropriate.

Lead business process workshops (Internal and external) to develop end-to-end cross functional business processes.

Capture, consolidate and interpret requirements to support to development of a business case.

Perform Gap Analysis and Impact Assessment of any changes as defined in the DCC Change Process.

Develop and assumes responsibility for analysis artefacts (such as high-level requirements, detailed requirements and business processes) and ensuring the views of stakeholders are accurately reflected in the artefacts.

Maintain full traceability of the Analysis Artefacts and Requirements throughout the end-to-end lifecycle.

Support delivery partners in a Product Owner Role.

Experience of working in Scrum/Sprint delivery teams.

Maintain excellent relationships with the DCC suppliers, BEIS, regulators and other external stakeholders.

Be proactive in their own training and development as well as in coaching and mentoring of other BA colleagues.

Contribute to the success of the Business Analysis Practice.

Skills and Experiences Essential

Minimum 5 years’ experience of excellent business analysis including requirements gathering, impact analysis, gap analysis, workshop facilitation, process mapping, business process re-engineering and requirements definition, User story writing, conceptual thinking, etc.

Experience of end-to-end lifecycle BA support from feasibility, business case through delivery and Operational support into BAU.

Experience across entire SDLC.

Experience of working on waterfall, incremental and AGILE projects.

Experience of using standard Business Analysis techniques and BPMN.

Experience of working on technical software delivery projects.

Strong interpersonal and communications skills with the ability to develop good working relationships with stakeholders.

Demonstrable analytical skills and keen attention to details.

Excellent Documentation, Report Writing and Presentation skills.

Self-starter and a quick learner. Ability to work at own initiative and be adaptable to change or lack of structure.

Skilled and experienced in the use of Microsoft Office suite esp. MS Visio and MS SharePoint as a document/knowledge management tool.

Knowledge of Confluence, Jira, Balsamiq and any other requirement capture, and design tools also preferred. Also, ability to quickly learn and adapt to any new tool.

Ability to work both independently & in a team, effectively manage their own time and good organisational skills in a diverse, open and friendly environment.

Educated to degree level.

Skills and Experiences Desirable

Previous Utilities experience, especially Smart Metering, not necessary but preferable.

Recognised Business Analysis certifications/qualifications, through BCS/IIBA or other.

Experience of delivering ITIL projects and/or ITIL certification.

Become part of our team at DCC and you’ll find an inclusive culture which prizes mutual respect, innovation and high performance. It all adds up to make DCC a great place to work. Hard work deserves great benefits, and we offer our colleagues a range of reasons to enjoy their time at DCC:

Bonus scheme


Private medical insurance.

Extensive personal development and training opportunities

Hybrid working – Many of our people work 1 to 3 days in the office..

Flexible holidays – increase your standard 25 days by purchasing extra days.

Dental plan.

Cycle to work scheme

Childcare vouchers

Headspace free membership – a popular mindfulness app.

Season ticket travel loan

Charity days

Retail discounts.

Discounted gym membership

RAC discount

Income protection scheme

Choose ‘Apply now’ to complete our short application, so that we can find out more about you.

Your application will be carefully considered, and you will hear from us regarding its progress.

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you