Call Centre / CustomerService

Customer Care Technician

Full Time

Customer Care Technician

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There’s nothing better than knowing you are part of a team that has made something perfect for someone. At Bloor Homes customer satisfaction underpins the success of our family-run business and our Customer Care Technician plays a vital role in ensuring everything is perfect for each individual purchaser.

We are recruiting for an experienced Customer Care Technician to join our South West Region, based in Swindon. With your previous experience and commitment to excellence, we’ll encourage you to grow through ongoing training and great career development. In this diverse role, you’ll be visiting customers’ homes to fix anything that’s not right, as well as overseeing contractors to ensure their work fits our high standards. If you take pride in your work, then join a company that thinks the same way. Become part of something more satisfying and together we can do great things.

MAIN DUTIES

* Providing a maintenance and repair service on new properties to the required standard, as arranged by the Customer Care team, in liaison with the customers.

* Ensuring the quality of work provided by the sub-contractors on behalf of the Customer Care team is of the required standard.

* Representing the Company in a polite and professional manner that is expected when dealing with and entering customers’ properties.

* Paying due care and attention whilst working in purchasers homes using dust protection measures and cleaning area after work.

* Managing all related paperwork and emails as required.

* Communicating progress and updating clients at all times regarding current works.

* Taking responsibility for all Company tools and Company van, ensuring they are kept in presentable and in full working order.

* Attending meetings that may be necessary in the performance of your duties.

* Complying with and upholding company policies and procedures.

* Undertaking any additional tasks as may reasonably be required from time to time.

* Maintaining all health and safety aspects associated with Covid-19.

ESSENTIAL SKILLS / ATTRIBUTES

* Must hold a Full UK Driving Licence.

* Previous experience of working in the construction industry.

* Bright and positive attitude.

* Ability to multi-task and work well under pressure with good time management.

* Knowledge of modern materials and techniques.

COMPANY BENEFITS

* Company Car – Site Van

* Company Phone

* Scottish Widows Pension Scheme

* 33 days holiday entitlement (including bank holidays)

* Group Staff Discount at Triumph Motorcycles ltd.

* Competitive discount on our homes (dependent upon the property and location)

If you feel this vacancy could be your new career path, click ‘apply now’ to forward an up-to-date copy of your CV