Manufacturing Operations

Customer Collaboration Coordinator

Full Time

We are Pilgrim’s Food Masters, part of the Pilgrim’s family since September 2021, (previously part of Kerry Foods) and we have a proud history of developing brilliant food for our customers and consumers that is enjoyed in millions of UK and Irish homes every year.
The wider Pilgrim’s company employs around 60,00 people across the globe and we’re one of the world’s biggest food companies. We aim to become the best and most respected company in our industry creating the opportunity of a better future for all our team members.
Our Pilgrim’s Food Masters portfolio includes famous brands that are some of the UK and Ireland’s favourites, such as Denny, Galtee, Richmond and Fridge Raiders. We are the UK’s biggest producer of prepared meals, making delicious chilled and frozen ready meals for every major supermarket in the UK. And our Accelerator business includes newer brands like Rollover Hot Dogs and Oakhouse Meals that target different consumer groups in unique ways.
We strive every day to make Pilgrim’s Food Master’s a safe, healthy and happy place to work for all of our 4,500 employees. We will give full and equal consideration to all applicants regardless of age, gender, disability, race, religion and sexual orientation. Continuing to build a diverse workforce is fundamental to our business and we value the critical role it plays in creating a truly inclusive workplace.

What you will do

The role delivers our Customer Supply Chain Agenda for the Customer specified and is accountable for the management of our customer orders through to delivery, delivering exceptional service levels, achieving supply chain targets, and supporting our business growth. The role is aligned to our Commercial channels and you will work as alongside our sales teams to deliver our commercial plan.
A key area in this role is to execute operational excellence, drive continuous improvement, best in class launches and build truly collaborative customer relationships. This role will improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.

Capability Requirements

Drive effective cross-functional communication among stakeholders
Use retailer systems and information to drive KPI performance. Develop action plans
Plan and chair monthly customer meetings
Collaborative forecasting, planning and replenishment with customers
Execute promotions, events, range reviews, seasonal planning with customers
Ability to analyse data and derive insights
Able to influence, negotiate and apply commercial acumen