Manufacturing Operations

Customer Service

Not Specified

Origin are looking for a Sales Operations Executive within the North and South team to provide first class customer relationship support, with a focus on a quick turnaround of quote, orders new accounts and general enquiries. In this role, you will provide a high level of support to our new and current Trade Accounts. The key point for this role is to assume full ownership of the requests providing an end-to-end service to your assigned sub-team responsibilities.

You will be assigned a primary area with provision to support an alternative when requested, based on workload in each area and staffing levels required.

Key Responsibilities of the North/South SalesExecutive includes, but is not limited to:

  • Handle day to day enquiries relating to your given sub-team.
  • Prepare quotes, orders, proposals and agreements.
  • Support for showroom activities as and when required, including providing samples/brochures.
  • Provide advice and guidance to partners (new & current) on all Origin product offerings.
  • Supporting partners with aftersales needs including remakes, parts orders, advice, and guidance.
  • Liaise with internal departments to ensure the smooth flow of orders or applications.
  • Make and receive phone calls via an automated distribution system.
  • Use relevant IT systems to manage & update all customers information according to your sub-team.
  • Answer customer queries promptly and in a professional manner.
  • Keep up to date with Origin’s product and service offering.
  • Carry out other duties & ad hoc projects as directed by the job.
  • Ongoing customer support of OSS Quoting and ordering system.

What you will have:

  • Customer focussed approach whilst taking pride in your work with excellent attention to detail.
  • Ability to work under own initiative.
  • Experience of working in a shared mailbox environment would be advantageous.
  • A flexible and positive work ethic.
  • Excellent team player with a willingness to support other teams as required and contribute to ad-hoc projects.

What Origin can offer you:

  • As our biggest asset, every member of the Origin family will receive subsidised healthcare which includes 24/7 virtual GP access, gym, retail discounts and more!
  • We all love time off whether it’s jetting off to somewhere exotic or a staycation, you’ll get 24 days to enjoy which includes full company shutdown so you will never have to fight for time off at Christmas again!
  • Keen cyclist? Join our Cycle to Work Scheme.
  • Football fan? As sponsors of the local football team, you will have access to Wycombe Wanderers Corporate Box.
  • Free On-Site Parking.
  • Group Life Insurance.
  • A welcoming and inspiring work-environment.

If this sounds like you, please click ‘Apply’ and join our team.