Call Centre / CustomerService

Customer Service Advisor

Not Specified

We are currently working with a leading company in the area of car park management solutions. Our client is eager to recruit an outstanding Customer Service Advisor to join their team.
In this role, the successful candidate will be performing the following tasks:
* Operating a dedicated telephone line for inbound calls, providing motorists with general information and advice with regards to payments, appeals and business procedures
* General data input and other miscellaneous administrative tasks
* Updating our client’s centralised systems
* Liaising with other departments within the business.
This opportunity will suit flexible and self motivated individuals, with the following profile:
* Previous work experience, ideally but not necessarily, in a dedicated Call Centre or in an administrative office with a high level of telephone content
* Excellent communication and listening skills
* Confident telephone manner and the ability to remain calm and professional, both when dealing with general enquiries and with customer challenges/complaints
* High accuracy and attention to detail
* Ability to work equally well independently and as part of a team
Support will be provided to allow driven candidates to become experts in their role and to build a successful career within the company.
The role is based in our client’s offices in Sheffield Business Park, starting as a temporary position with the opportunity for the right candidate to go permanent after a few months. The working schedule will be Monday-Friday with about one Saturday a month (with a chosen day off in that same week). Shifts will be on a two week rota either 08:00-16:45 or 09:15-18:00 (including 1 hour break). Basic salary is currently £8.91 per hour.
We look forward to receiving your application