Call Centre / CustomerService

Customer Service Centre Advisor

Full Time

Lincolnshire Housing Partnership are looking for a Customer Service Centre Advisor to work in our Customer Service Centre. You will join us on a full time, permanent basis and in return, you will receive £17,143.00 – £17,675.00 per annum, plus benefits.

As a Customer Service Centre Advisor, your working hours will be Monday-Friday (8:30- 17:30) 37 hours per week.

The role is flexible under our agile working policy; therefore, you will be able to work from wherever is suitable to complete the task at hand. This might be at home, at our offices located in Grimsby or Boston or somewhere else!

What are LHP like to work for?

LHP are an impressive company to work for, we have recently been awarded a ‘One to Watch’ status by Best Companies. We exist to provide great homes, in strong communities across Lincolnshire. We have a range of benefits that we offer our employees, these include:

An employee wellbeing package through our benefits partner Westfield Health

Opportunities to learn new skills and knowledge through our fantastic corporate training programme

A superb employer pension scheme

24 holiday days a year (plus bank holidays) with the ability to earn additional holiday days through full attendance

A family friendly agile working policy

A company wide recognition scheme

What will the role of a Customer Service Centre Advisor be doing?

You will work as part of the current Customer Service Centre team, being the first point of contact for customers dealing with a wide variety of queries across multiple channels including phone, email, social media, SMS, WhatsApp, and web chats.

As our Customer Service Centre Advisor you will have the following essential skills/knowledge:

Excellent customer service skills

Demonstrate LHP values of customer first | Together | Listen Act & Learn

Good time management

A pro-active approach to service delivery

Be computer literate

Demonstrate flexibility and be a team player

If you are successful, we will give you full training and support so that you can put the Customer First in the LHP way.

What opportunities will I have for progression?

We are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that we will provide you with to enhance your skills and assist in your career progression.

We measure our success within this area by the number of internal promotions that we can achieve and our ability to retain our best talent. The natural career progression routes that would be applicable to your role are Housing Assistant, Customer Experience Officer & Customer Services Manager.

If you believe you are the right candidate for the role as our Customer Service Centre Advisor, then please click ‘apply’ now! We’d love to hear from you