Call Centre / CustomerService

Customer Service Representative

Not Specified

Customer Service | Ellesmere Port | Temp to Perm | £24-28k DOE

Your new company
A global, billion pound turnover corporation with Head offices based in Cheshire are looking for an experience Customer Service Representative to join their Supply Chain team. This specialist manufacturer, who are a global power house within their sector, and have featured in the headlines for their a variety of major acquisitions that put them at the top of their field.

Your new role
Sat within the Supply Chain team, you will enhance customer relationships whilst organising the safe, cost effective movement of products to meet customer requirements. You will collate and prepare all relevant documentation applicable to each movement e.g. shipping invoices and delivery notes and manage customers expectations whilst striving to constantly improve customer satisfaction. You will resolve any product or service problems by clarifying the complaint, determining the cause of the problem, and finding the best solution, following up as necessary. You will keep all records up to date and accurate.

What you’ll need to succeed
You will be highly customer focused, driven to provide outstanding customer service with a proven track record within a Supply Chain or Logistics environment. A great listener and communicator who can identify customers’ needs and provide a solution in a professional and empathetic way. Ideally, you will have a good understanding of transport management and warehousing sales processing including SAP. You will be able to manage your time well and prioritise work patterns and have a high attention to detail. Fluent in either Spanish, Italian or French is desirable.

What you’ll get in return
This is a fantastic opportunity to join a busy manufacturing organisation on a temporary basis, with the view to go permanent. The working hours are 8 hours per day with a 30 minute lunch break, start and end times are flexible, as long your working hours cover the core hours which are 9am – 3pm. This role is office-based 4 days per week, working from home the other and you will have access to free parking on site.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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