Government & Defence

Field Operations Manager – FTC

Not Specified

Field Operations Manager

AASC, East Midlands

FTC – Full Time – 37.5 hours per week

Salary £35,000 pro rata + Company Benefits

Here at Serco an opportunity has arisen for a Field Operations Manager on a FTC basis who has strong interpersonal skills to join our team. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system. They will ensure that vulnerable asylum seekers have access to the support they need and set clear requirements on the standard and condition of accommodation.

As a key member of the Operations Management Team, the Field Operations Manager is responsible for providing property management and service user support services via their team of Housing Officers within the designated portfolio, to ensure compliant delivery of the Serco AASC contract.

This role is field based, working from an appointed Field Office Location (FOL). The area of responsibility will generally be in the vicinity of the FOL, however there may be occasions coverage of a different area within region is required, or attendance on a different site is required. All mileage incurred during the course of the working day is calculated as commercial, however the commute to and from home to the FOL is at the employee’s expense. Accommodation will be paid for should the distance when travelling to certain areas be excessive and requires an overnight stay.

The Field Operations Manager is responsible for ensuring compliance with the AASC contract, company policies, processes and procedures for their designated area of responsibility, through their management of staff and liaising with other teams within the business, landlords, sub-contractors, external agencies and partners. You will ensure that all properties within your allocated area of the property portfolio are safe, habitable, fit for purpose and fully equipped in accordance with contract standards both national and local, while also ensuring regulatory and legislative requirements are also met and also ensure the provision of all necessary service user dispersal, relocation, ongoing support services and discontinuation activities within their designated portfolio is delivered in accordance with the contract and that all service users maintain compliance with the conditions of their support provision.

As Field Operations Manager you will provide the operational leadership for Housing Officers within the designated portfolio and review and monitor Housing Officer tasks to ensure all staff are working to Contract standard. You will undertake random audit samples of Housing Officer activities and you will train, coach and mentor a multi-functional team creating, developing, and managing a skills matrix for the Housing Officers. You will manage MyHR requirements for all Housing Officers and Maintenance Operatives, including sickness absence, grievance and disciplinary processes and performance management and authorise where appropriate sub-contractor work to be undertaken.

You will have responsibility for the ongoing analysis of operational performance within the team and will investigate and respond to the complaints department and provide analysis on areas of concern by providing timely reports and information as required and supporting the business through engaging in fact finders and investigations where required ensuring the provision of all necessary service user support services are in accordance with the contract and that all service users maintain compliance with the conditions of their support provision and manage all incident reporting and dispersal, relocation and discontinuation of service users.

What you need to do the Job:

We are looking for candidates with previous Management experience with proven communication skills and a minimum A Level, Higher or equivalent education or experience.

Ideally yellow belt certified or willing to work towards certification, but you must have excellent people management skills with evidence of engaging staff and driving team performance. You will also have the ability to analyse data and produce accurate and timely reports.

There is a Requirement to be on-call and undertake out-of-hours working to agreed schedules and you must have the ability to travel within the regions and occasionally within the UK (a valid UK driver’s licence is essential).

Lastly, Security Clearance at CTC level (Counter Terrorism Check) and CRB clearance is required (Serco Civil Government is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office).

Why Serco?

Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that truly touch people’s lives.

A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

Greatpeople: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer:

  • Job need vehicle
  • Pension – 6%
  • Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships
  • An autonomous and supportive culture
  • The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion
  • Employee Assistance Programme
  • Serco Benefits package


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access t