Position : COO Performance Manager
Reports to: Chief Operating Officer
Main Location: Bath
Salary: competitive + Bonus + Excellent Benefits
My client are an award-winning financial technology company based in the heart of beautiful Bath. They provide
Financial Advisers with the technology, trading capabilities and service to help deliver great customer
outcomes to their clients. They are determined to deliver technology that will keep them at the forefront of Intelligent Wealth Management and are building a modern scalable and flexible microservices architecture to help them to achieve that goal.
About the role
As part of the Operations Leadership Team, reporting directly to the COO ,you’ll be accountable for providing insight and reporting to the business on performance and the progression against strategy across Operations. This will cover Transformation and Change, Adviser and Customer Operations, Facilities Management, 1st line Operational Risk, MI development, CASS, Diversity and Inclusion initiatives and COO People Engagement and Strategy. The role holder will also be expected to lead small to medium-sized initiatives on behalf of the COO.
Execute and Support changes to the operating model to make sure the business is at the forefront
with future demands proactively addressed
Work in a collaborative and cross-functional way to translate data in lessons and learnings that
drive decision making
Champion the use of data to derive commercial insights and drive action, ensuring customer and
marketing trends are at the heart of every business decision
Facilitate the planning process of operation business performance initiatives, including
documentation of key focus areas, goals cascade support, and tracking goals accomplishments
Work with CPO / HR to drive and enhance COO People Engagement and Strategy
Creating awareness of risks/opportunities and cascade as appropriate
Regular monthly MI, scorecard reporting to senior leadership
Regularly report progress on key priorities to senior leadership
Specialist Skills, Qualifications and Experience:
Ability to work independently with a sense of accountability/ownership
Excellent verbal, written, communication and presentation skills with the ability to tailor the message to
the audience or varying levels
Strong organisational skills, with the ability to manage multiple tasks and prioritise demands across a
wide range of tasks and initiatives
Results driven with proven ability to collaborate across functional areas, developing relationships and
Ability to interact at all levels and be effective as part of a broader team
Excellent working knowledge of MS Office Suite and collaboration tools
Highly proficient with Microsoft Excel and PowerPoint able to develop presentations for senior
Accuracy and attention to detail is fundamental to being successful in the role
2-3 years of experience as business management, COO support, project management, or risk
Rewards and Benefits
Discretionary bonus each year.
25 days holiday per year plus bank holidays, with the option to purchase or sell up to 5
Tech Scheme (buy discounted electrical products and pay back monthly via Company payroll).
Supported and encouraged professional development.
Private Medical scheme (single cover that can be increased to FULL Family).
Income protection scheme.
Group contributory pension scheme.