City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.
We’re currently looking for a passionate and dedicated Registered Branch Manager to join and lead one of our long-established and reputable Domiciliary Care branches, Custom Care in Willenhall, on a full-time basis. You’ll help drive growth and high-quality standards across your branch while enjoying support from the Group’s Senior Leadership Team, Marketing, Recruitment and HR teams.
Duties & Responsibilities
Including, but not limited to:
Branch management in-line with agreed KPIs, business & growth objectives
Meet branch staffing requirements according to service demands & growth plans
Ensure the effective day-to-day operation & support services provided by your branch.
Strive to develop & deliver care services of the highest possible standard
Continual quality control of branch services, implementing appropriate quality assurance processes in line with Group policies and contractual and regulatory standards
Line management of all branch staff, arranging training programmes, performance monitoring & overall team leadership to achieve the highest possible standards
Build and maintain relationships with Commissioners and partner agencies where possible & appropriate.
Caring & considerate nature
Previous experience in the care sector
Previous branch management & team leadership experience, ideally within Domiciliary Care
Awareness & knowledge of care regulation, particularly CQC requirements
An entrepreneurial mindset for growing & developing a business while looking to develop your own career
Contract management with applicable councils & authorities
Level 5 NVQ or above in Health & Social Care
UK driving licence ideal but not required
Owing to the nature of the work this position falls within the COVID-19 mandatory vaccination regime for roles in England only
This is a full time permanent position in Willenhall with a fantastic company that encourages staff to reach their full potential. Continuous training and support will be provided including a supportive on boarding and induction plan and you will have a fantastic Senior Management Team to work alongside to grow the business and support your own career development.
Custom Care is part of the City and County Healthcare Group which is an equal opportunities employer