Call Centre / CustomerService

Team Leader

Full Time

We are looking for truly inspirational and enthusiastic leaders to join one of our premier brands – Petplan to effectively and efficiently lead, coach, develop and manage a team of customer care associates. You will be accountable for ensuring all regulatory principles are adhered to and all operational aspects are managed. Key performance targets and measures for the role are to achieve consistent and benchmarked internal and external customer SLAs. This is a great opportunity to help re-define and shape our market presence and Petplan customer delivery. We are offering full operational training and a first class development programme for successful individuals who can demonstrate a natural flair and passion for people leadership.